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How satisfied is the workforce?

Tracking employee engagement across industries

Technological advances and cultural shifts are driving attitudinal differences in the workforce. A closer look at these differences reveals greater insights than through life stages and demographics alone, showing where seven major industries are succeeding with employees and opportunities to foster greater engagement.

Choose an industry to learn more:
Construction
Manufacturing
Retail Trade
Scientific & Technical Services
Professional Services
Education K-12
Healthcare & Social Assistance
Go back to all 7 industry sectors
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Employee Satisfaction & Engagement

Construction

Construction employees show the most satisfaction with their company than any other of the seven industries. Their specific benefit needs differ from other industry segments as well. While they’re interested in benefits options, they’re not confident in the choices they’ve made, so providing a wider selection and greater guidance can help increase employee satisfaction and engagement.

Overall work attitudes

are satisified with
their company
vs.
general
population

Relationship with employer

38%

likely to recommend
employer for their
products and services

vs.

27%

general
population

23%

likely to recommend
employer for types
of benefits offered

vs.

16%

general
population

Engagement through benefits

45%

are confident they
made the right
enrollment decisions

vs.

52%

general
population

50%

prefer to receive
benefits information
in person

vs.

38%

general
population

Source: MetLife 2017 Employee Segmentation Research

Employee Satisfaction & Engagement

Manufacturing

Manufacturing employees feel they make less of an impact on others versus other industry segments. Yet they’re highly engaged with benefits, review their choices in detail, and feel confident about their selections. Looking more closely at their needs in comparison to other industries reveals they prefer learning about their options through one-on-one guidance rather than on their own, creating an opportunity for greater engagement.

Overall work attitudes

27%

feel their work allows them
to make an impact on others
vs.

43%

general
population

Relationship with employer

31%

likely to recommend
employer for their
products and services

vs.

27%

general
population

20%

likely to recommend
employer for types
of benefits offered

vs.

16%

general
population

Engagement through benefits

60%

review their
benefit choices
thoroughly

vs.

51%

general
population

43%

prefer to receive
benefits information
in person

vs.

38%

general
population

Source: MetLife 2017 Employee Segmentation Research

Employee Satisfaction & Engagement

Retail Trade

Manufacturing employees feel they make less of an impact on others versus other industry segments. Yet they’re highly engaged with benefits, review their choices in detail, and feel confident about their selections. Looking more closely at their needs in comparison to other industries reveals they prefer learning about their options through one-on-one guidance rather than on their own, creating an opportunity for greater engagement.

Relationship with employer

0%

likely to recommend employer
for types of benefits offered
vs.

16%

general
population

Overall work attitudes

37%

believe their employer
is loyal to them

vs.

43%

general
population

24%

likely to recommend
employer for types
of benefits offered

vs.

43%

general
population

Engagement through benefits

believe their
employer offers
benefit options that
meet their needs

vs.

general
population

43%

believe their
company should
offer benefits for
part-time employees

vs.

37%

general
population

Source: MetLife 2017 Employee Segmentation Research

Employee Satisfaction & Engagement

Scientific & Technical Services

Employees in the science and technical fields are highly engaged in their benefits. They delve into specifics before making selections and prefer to do the legwork on their own instead of through in-person guidance. As a result, they feel strongly that their choices meet their needs. Their preferences set them apart from other industry segments, as they appreciate communications that provide greater detail about benefit offerings, and would be interested in non-medical benefits as well.

Overall work attitudes

52%

find their work interesting
and compelling
vs.

44%

general
population

Relationship with employer

21%

likely to recommend
employer as
a place to work

vs.

13%

general
population

25%

likely to recommend
employer for types
of benefits offered

vs.

16%

general
population

Engagement through benefits

34%

are interested in and
willing to pay for
non-medical benefits

vs.

27%

general
population

30%

prefer to receive
benefits information
in person

vs.

38%

general
population

Source: MetLife 2017 Employee Segmentation Research

Employee Satisfaction & Engagement

Professional Services

Professionals are highly motivated, find their work compelling, and believe their employers are looking out for their best interests. But they feel their benefit options lag behind their expectations. Understanding how professionals’ needs differ from those in other industries reveals new ways to increase benefit satisfaction, like offering them more relevant options.

Engagement
through benefits

believe their employer
offers benefit options that
meet their needs
vs.
general
population

Overall work attitudes

49%

find their work
interesting and
compelling

vs.

45%

general
population

are satisfied with
their company

vs.

general
population

Relationship with employer

27%

feel employer
offers benefits

that meet needs

vs.

35%

general
population

30%

believe their
employer has their
best interest in mind

vs.

38%

general
population

Source: MetLife 2017 Employee Segmentation Research

Employee Satisfaction & Engagement

Education K-12

Education K-12 ranks highest out of the seven industries in believing employees make an impact on others. Yet these employees are less satisfied with their employers versus the general population. They acknowledge that benefits support them but look for more clarity in how they’re communicated. Understanding how these employees’ needs difier versus those in other industries reveals how clear benefit communications can increase confidence and foster better engagement.

Overall work attitudes

vs.

Relationship with employer

believe their
employer has their
best interests in mind

vs.

general
population

31%

believe their
employer is
loyal to them

vs.

35%

general
population

Engagement through benefits

47%

feel they
made the right
enrollment decisions

vs.

63%

general
population

found their
company’s benefit
communications
easy to understand

vs.

general
population

Source: MetLife 2017 Employee Segmentation Research

Employee Satisfaction & Engagement

Healthcare & Social Assistance

While healthcare and social assistance employees are passionate about their work and believe they’re making a positive impact on others, they’re not satis?ed with their employer or bene?ts o?ered. They also believe bene?ts are a minimum requirement to stay with a company. Knowing what matters most to these employees versus other industry segments can create opportunities that help increase retention and engagement.

Overall work attitudes

vs.

Relationship with employer

38%

are satisfied with
their company

vs.

43%

general
population

28%

believe their
employer is
loyal to them

vs.

31%

general
population

Engagement through benefits

38%

are satisfied with
their benefits

vs.

42%

general
population

55%

would feel less
loyal if their
employer stopped
offering critical
benefits

vs.

50%

general
population

Source: MetLife 2017 Employee Segmentation Research

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